FAQ

Do you have a question that isn't covered here? Please contact us!

I can see fragrance on some of your ingredients lists. Is this natural?

Yes! We only use 100% natural fragrance or essential oil blends in our products. You can see which products have which types of fragrances on any of our collection pages. 

Natural Fragrance Blend - natural fragrances are complex compositions of natural aromatic raw materials such as essential oils, isolates, extracts and volatile concentrates. As opposed to a whole essential oil found in a plant, these natural chemicals are physically isolated from natural compounds. 

Essential oil blend - a blend of essential oils, physically extracted by steam or cold pressing from plants (almost always organically grown), not chemically altered from their natural state or derived with solvents.

Can I get some samples to try your products?

Yes we would love to send you some. Click here to get a pack to suit your skin. If you have specific requests, please fill in a comment in your shopping cart. We do have to make a small charge for them and for postage but we've kept it to a minimum so you can try them before you commit to buying a larger size. We do also do larger travel sizes which are about a third to a half of the full sizes. You can find them here

Do you test on animals?

The short answer is no!

It is illegal in the UK and Europe to test finished products on animals and we don't do it. We also don't supply to mainland China, where animal testing is required. 

Some cosmetic ingredients, even natural ones, were animal tested many years ago. Although we aren't currently certified with the BUAV we do follow the practise of setting a cut off period beyond which we won't use any animal tested ingredients. Our cut off date is 2005. 

Are all of your products vegan?

 Yes! None of our products contain any animal derived ingredients, honey or beeswax. We are truly vegan-friendly.

Are you certified organic?

Not at the moment, but our products are formulated in line with recognised organic standards and we are working towards certifying them. Our small manufacturing unit is still relatively new and a lot of paperwork and tracking is required for certification, which we are putting in place. 

Can I return a product even if I have tried it?

We offer all customers a no quibble return if you are not happy with your order for any reason. Please contact us through our contact form and let us know your order number and the reason. We will send you out a returns form to send back with your order.

Can I return used bottles or jars to you?

This issue is very close to our heart and we have looked into it from various angles. We have unfortunately come to the conclusion that we are not able to re-use the jars from a hygienic perspective. We are not able to fill a cosmetic product into a component that has already been used (because of contamination potential). Our jars are made of recycled glass and we feel that it is more eco-friendly to save on the shipping and recycle locally.

Why does it say my information is being transferred to the USA during checkout?

We use a website service called Shopify which has servers in the USA. Your information is securely held and isn't shared with any third parties. 

How much is it to ship to....

We ship to most countries in the world from our studio in Hertfordshire, England. You can find out if we ship to your country and how much it would be by adding something to your shopping cart and then entering your details to calculate shipping. If your country isn't listed, we can't ship to it but we may have a distributor who can supply your product directly so contact us and we will put you in touch with them. 

Can I collaborate with you on Instagram / on my blog?

We would be pleased to discuss this with you! Please let us know more about you and your audience and we will let you know if we think there is a good fit. 

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