Do you have a question that isn't covered here? Please contact us!
Yes! We only use 100% natural fragrance or essential oil blends in our products. You can see which products have which types of fragrances on any of our collection pages.
Natural Fragrance Blend - natural fragrances are complex compositions of natural aromatic raw materials such as essential oils, isolates, extracts and volatile concentrates. As opposed to a whole essential oil found in a plant, these natural chemicals are physically isolated from natural compounds. On our ingredients list this is listed as parfum
Essential oil blend - a blend of essential oils, physically extracted by steam or cold pressing from plants (almost always organically grown), not chemically altered from their natural state or derived with solvents. On our ingredient lists essential oils are listed separately with their inci names
Yes we would love to send you some. Click here to get a pack to suit your skin. We do have to make a small charge for them and for postage if you are not purchasing any other products but we’ve kept it to a minimum so you can try them before you commit to buying a larger size
3 free 5ml samples are included in all orders of full size products. We will select something based on what you have ordered but if you have specific requests, please fill in a comment in your shopping cart.
We also make larger travel sizes which are about a third to a half of the full sizes. You can find them here.
The short answer is no!
It is illegal in the UK and Europe to test finished products on animals and we don't do it. We have also not registered our products for sale in mainland China, as animal testing is required by local authorities.
Some cosmetic ingredients, even natural ones, were animal tested many years ago. Although we aren't currently certified with Cruelty Free International (previously BUAV) we do follow the practise of setting a cut off period beyond which we won't use any animal tested ingredients. Our cut off date is 2005.
Yes! None of our products contain any animal derived ingredients, honey or beeswax. We are truly vegan-friendly.
Not at the moment, but our products are formulated in line with recognised organic standards and we are working towards certifying them. Our small manufacturing unit is still relatively new and a lot of paperwork and tracking is required for certification, which we are putting in place.
We offer all customers a no quibble return if you are not happy with your order for any reason. Please contact us through our contact form and let us know your order number and the reason. We will send you out a returns form to send back with your order.
This issue is very close to our heart and we have looked into it from various angles. We have unfortunately come to the conclusion that we are not able to re-use the jars from a hygienic perspective. We are not able to fill a cosmetic product into a component that has already been used (because of contamination potential). Our jars are made of recycled glass and we feel that it is more eco-friendly to save on the shipping and recycle locally.
We use a website service called Shopify which has servers in the USA. Your information is securely held and isn't shared with any third parties.
We ship to most countries in the world from our studio in Hertfordshire, England. You can find out if we ship to your country and how much it would be by adding something to your shopping cart and then entering your details to calculate shipping. If your country isn't listed, we can't ship to it but we may have a distributor who can supply your product directly so contact us and we will put you in touch with them.
We would be pleased to discuss this with you! Please let us know more about you and your audience and we will let you know if we think there is a good fit.
We're not currently adding new members to our tester panel due to unprecedented demand, but we shall let you know when this changes!